DOMESTIC SHIPPING (WITHIN AUSTRALIA)
- Shipping will be calculated by weight and postcode.
- Multiple items can be fit into one box.
- Delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs.
- Orders placed through the website are dispatched within 2 - 3 business days.
- Deliveries on purchase orders (orders placed via email) will usually be dispatched within 5 - 10 business days.
An email will be sent to you once your order has been dispatched with a tracking link.
| Delivery Times | Auspost Zones | Geographical Area | Postcodes |
|---|---|---|---|
| 1-2 Working Days | N1 | Sydney Metro | 1000-1920, 2000-2239, 2555-2574, 2740-2786 |
| 2-3 Working Days | N2 | NSW Country | 0200-0299, 2600-2620, 2900-2920, 1921-1999, 2240-2483, 2500-2554,2575-2599, 2621- 2647, 2649-2714, 2716,2720-2730, 2787-2880 |
| 2-3 Working Days | V1 | Melbourne Metro | 3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926 |
| 3-4 Working Days | V2 | VIC Country | 2648, 2715, 2717-2719, 2731-2739, 3211-3334, 3342-3424, 3444-3749,3812-3909,3921- 3925,3945-3971, 3979, 3984-3999 |
| 2-3 Working Days | Q1 | Brisbane Metro | 2484-2494, 4000-4370, 4373-4381, 4400-4405, 4500-4580, 4600-4610,4614-4618,9000-9919 |
| 3-4 Working Days | Q2 | QLD Near Country | 4371- 4372, 4382-4399, 4406-4499, 4581- 4599, 4611 4613, 4619-4723,9920-9939 |
| 4-5 Working Days | Q3 | QLD Far Country | 4724-4870, 4872-4873, 4877-4888, 9940-9998 |
| 3-4 Working Days | S1 | Adelaide Metro | 5000-5199, 5800-5999 |
| 4-5 Working Days | S2 | SA Country | 5200-5749 |
| 4-5 Working Days | W1 | Perth Metro | 6000-6214, 6800-6999 |
| 5-8 Working Days | W2 | WA Country Near | 6215-6723, 6751-6762 |
| 7-9 Working Days | W3 | WA Country Far | 6725-6743, 6765-6770 |
| 4-5 Working Days | T1 | Tasmania | 7000-7254, 7258-7999 |
| 5-6 Working Days | NT1 | NT Near | 0800-0821, 0823-0834 |
| 7-9 Working Days | NT1 | NT Far | 0870-0871 |
| 12-13 Working Days | NT2 | NT Other | 0822, 0835-0869, 0872-0879, 0880-0881*, 0882-0999 |
INTERNATIONAL SHIPPING
- Cosmetic Ingredients delivers worldwide. We use DHL, FedEx and UPS.
- International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur. We are not able to determine the amount of these fees before shipping to you. Please contact your local postal service in your country for estimates prior to ordering as your local postal service will not deliver your order unless these fees are paid in full.
- Please be sure of your country's import restrictions and requirements prior to ordering. Any order returned to us due to your country's import restrictions or regulations will be subject to our international order cancellation fee, original shipping charge and the return shipping fees charged by the carrier for reentry into Australia and return to us.
RETURNS
- Please note that we do not accept returns of packaging, raw materials, cosmetics, or any personalized or custom-made products.